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Friday, June 10, 2005

Virtual Sales Force - A unique approach to automating your sales force

We all know that salespeople cost money, and salespeople don’t and can't work 24 hours a day. Yet customers in general tend to be apprehensive about interacting with salespeople, and customers spend a large amount of time on the Internet before they buy. But customers still want to interact with a human...or at least something that appears human before closing the deal!

Is there some way that we can still achieve both goals? Can we have interactive salespeople that work 24 hours a day, 7 days a week, and not worry about them asking for an additional commission?



The answer may lie with Virtual Salespeople from SitePal.

These highly customizable and talking avatars can be easily incorporated into your corporate website. With its text-to-speech conversion it allows dynamic information from your corporate database. And most importantly they are willing to work 24 hours a day, 7 days a week and never ask for a commission!

Dodge/Chrysler/Jeep Promotion

At www.discoveryourride.com customers are asked personality based questions to derive what type of car the customer should drive. Interactive questions with the Sales avatar make the experience fun and easy to use. Through the process it narrows the car options for the customer and leads them down to closing the deal.

Other applications could be to use it for your customer service desk, billing & payment information, or an informational kiosk.

By integrating it with your corporate database you can automate routine tasks while still giving it a personal touch. By providing interactive content that is engaging you will find that customers tend to respond and interact more than before.

Summary
  • Routine tasks and new promotions would benefit from this technology

  • It provides a human touch with the tirelessness of a computer

  • Virtual Salespeople will never replace all salespeople but it is a good way to handle the Internet channel

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